Booking Policy

Cancel  > 5 days

Cancel  <= 5 days 

Cancel < 24hr

Full Refund

(minus 5% processing fee)

Free Credit

Charge Full

Free Credit

Charge Full

Charge Full

No GST & service charge. The price quoted is nett.

Std Rate

Non-Refund Rate

Agoda, Booking, Ctrip, Expedia, Traveloka, Tiket.com, other websites or agents, etc.

Cancel  > 7 days

Cancel  <= 7 days

Cancel  > 5 days

Full Refund

(minus 5% processing fee)

Charge Full

Charge Full

Charge Full

Prevailing charges & taxes applied.

Std Rate

Non-Refund Rate

1. Direct Booking

a. Direct booking refers to bookings made DIRECTLY on winkhostel.com or wink.sg.

b. A confirmation email will be sent to confirm your booking. 

c. All cancellation or date change requests must reach us via email with our acknowledgment.

Standard Rate:

> If you cancel more than 5 days before check-in day, you are entitled to a full refund (minus a 5% processing fee).

> If you cancel less than 5 days before check-in day, you are entitled to a Free Credit. However, if you cancel less than 1 full day before check-in day, you will be charged in full.

    

Non-Refundable Rate:

> If you cancel more than 5 days before check-in day, you are entitled to a Free Credit.

> If you cancel less than 5 days before check-in day, you will be charged in full.

Group Booking Rate:

> If you cancel more than 21 days before check-in day, you are entitled to a Free Credit.

> If you cancel less than 21 days before check-in day, you will be charged in full.

(A group booking is defined as any single booking with 12 guests or more.)

Free Credit:

> Must be redeemed in full within 6 months from the date of the first activation. 

> The request for a new arrival date is subject to availability. Any upward price difference based on the current best available rate requires a top-up; any downward price difference will not be refunded.

> Once the new arrival date is confirmed, no further amendment is permitted after that.
 

2. Indirect Booking

a. Indirect booking refers to bookings made through third-party agents (i.e: Agoda, Airbnb, Booking.com, CTrip, Expedia, Traveloka, etc). You will be charged per the respective booking policy.
b. Date change and free cancellation are not permitted. Please consult your agents for any specific handling.