Booking Policy
Cancel > 5 days
Cancel <= 5 days
Cancel < 24hr
Full Refund
(minus 5% processing fee)
Free Credit
Charge Full
Free Credit
Charge Full
Charge Full
No GST & service charge. The price quoted is nett.
Std Rate
Non-Refund Rate
Agoda, Booking, Ctrip, Expedia, Traveloka, Tiket.com, other websites or agents, etc.
Cancel > 7 days
Cancel <= 7 days
Cancel > 5 days
Full Refund
(minus 5% processing fee)
Charge Full
Charge Full
Charge Full
Prevailing charges & taxes applied.
Std Rate
Non-Refund Rate
1. Direct Booking
a. Direct booking refers to bookings made DIRECTLY on winkhostel.com or wink.sg.
b. A confirmation email will be sent to confirm your booking.
c. All cancellation or date change requests must reach us via email with our acknowledgment.
Standard Rate:
> If you cancel more than 5 days before check-in day, you are entitled to a full refund (minus a 5% processing fee).
> If you cancel less than 5 days before check-in day, you are entitled to a Free Credit. However, if you cancel less than 1 full day before check-in day, you will be charged in full.
Non-Refundable Rate:
> If you cancel more than 5 days before check-in day, you are entitled to a Free Credit.
> If you cancel less than 5 days before check-in day, you will be charged in full.
Group Booking Rate:
> If you cancel more than 21 days before check-in day, you are entitled to a Free Credit.
> If you cancel less than 21 days before check-in day, you will be charged in full.
(A group booking is defined as any single booking with 12 guests or more.)
Free Credit:
> Must be redeemed in full within 6 months from the date of the first activation.
> The request for a new arrival date is subject to availability. Any upward price difference based on the current best available rate requires a top-up; any downward price difference will not be refunded.
> Once the new arrival date is confirmed, no further amendment is permitted after that.
2. Indirect Booking
a. Indirect booking refers to bookings made through third-party agents (i.e: Agoda, Airbnb, Booking.com, CTrip, Expedia, Traveloka, etc). You will be charged per the respective booking policy.
b. Date change and free cancellation are not permitted. Please consult your agents for any specific handling.