POSITION SUMMARY:

Oversees all guest services operations, including front desk, reservations, housekeeping and transportation services to ensure quality and guest satisfaction. Possess knowledge of property management software (PMS) or hotel reservation software. Must be presentable and able to speak confidently in front of strangers. Good command of multiple languages is a plus.

DUTIES AND RESPONSIBILITIES:

• Answers email of inquiry regarding rates and availability.

• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hostel facilities.

• Maintains a detailed knowledge about the hotel's services and hours of operations.

• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

• Check guests in and out, including preparation of guest bills and authorising payments.

• Responsible for cash handling including float and banking.

• Dealing efficiently with day to day billing and guest service queries.

• Report anything considered a health and safety hazard.

• Using information available, plan and control both the preparation of future housekeeping shifts and effective communication to the team.

• To act as a duty manager for the hostel, ensuring all guests are satisfied, both internal and external.

• Allocation of all rooms to include, special requests, and any other requirements as directed by the your supervisor or management.

• Lobby duty plays a key role in the success of the movement of our guests around the hostel.

• Prevent abuse and/or destruction of hotel property.

• Be flexible at all times in order to cover the unexpected needs of the Hostel and outlets.

• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

• Knows cash handling procedures. Files and posts all changes to guest ledger account.

• Good understanding about the Property management software (PMS).

• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

• Do service recovery procedures.

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OTHER REQUIREMENTS:

• Local or PR is preferred.

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HOW TO APPLY:

• Compensation commensurate with experience.

• If you think you are capable of performing the above job requirement, please send in your resume to dnt@winkhostel.com or cnt@winkhostel.com.

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