Question 1

Is it possible to present the passport on the day of check-in at the hostel?

Accepted Answer

Yes, it is possible too if you arrive during our operating hours (9 am to 9 pm daily). Otherwise, we encourage you to pre-register at least 1 day before arrival at https://www.wink.sg/register.(https://www.wink.sg/register)

Question 2

Can I check in early (before 3 pm)?

Accepted Answer

Check-in begins daily at 3 pm to allow our housekeepers sufficient time to prepare the rooms. Early check-in before 3 pm will incur an additional charge at the current prevailing nightly rate. However, you are welcome to drop off your luggage with us starting at 9 am and return later to complete your check-in.

For more information, please visit here.(https://www.wink.sg/post/check-in-matters)

Question 3

Can I check in late (after hours)?

Accepted Answer

Wink Capsule Hostel's reception operates daily from 9:00 AM to 9:00 PM, with check-in starting at 3:00 PM. For arrivals after 9:00 PM, guests are advised to press the doorbell and wait for assistance.

To facilitate a smooth check-in process, it's recommended to complete the Guest Registration (https://www.wink.sg/register)form by 6:00 PM on your check-in day.

Self-check-in option is available at Wink @ McCallum Street,(https://www.wink.sg/post/self-check-in-mcs) subject to certain conditions.

Question 4

Can I check out early?

Accepted Answer

Yes, you can check out at any time. Just drop your key/keycard (if applicable) near the main exit/front desk before you leave.

More info is available here.(https://www.wink.sg/post/check-in-matters)

Question 5

Can I check out late (after 11 am)?

Accepted Answer

Late check-out after 11 am is strictly not allowed. Please empty out your items in the room & locker and return the keycard (if applicable) to the reception before 11 am. You may leave your luggage at the reception, and come back later for it (before 9 pm). Otherwise, please extend your stay at the reception. We reserve the right to pack and relocate your items in the room and locker should we fail to contact you past your check-out time.

Question 6

Can we check in any time?

Accepted Answer

Yes, we can check any time from 3 pm onwards on your check-in day: you can check in as usual over-the-counter between 9 am and 9 pm daily.

For arrivals after 9:00 PM, guests are advised to press the doorbell and wait for assistance.

To facilitate a smooth check-in process, it's recommended to first complete the Guest Registration (https://www.wink.sg/register)form by 6:00 PM on your check-in day.

Self-check-in is available at Wink @ McCallum Street,(https://www.wink.sg/post/self-check-in-mcs) subject to certain conditions.

Question 7

Proof of Identification

Accepted Answer

Identification proof such as passport and identity card or driving licence is required upon check-in. We need to scan & save the first page of the identification for record purpose.
 
The check-in guest name must match with the name in the identification proof. Booking on behalf of others must provide with valid documentation proof or authorization.

Question 8

Payment currency and credit card charges

Accepted Answer

All monetary transaction is in Singapore Dollar denomination. Any outstanding charges must be paid fully upon check-in. Without that, we have the right to withheld your travel document or deny you from checking-in to our property.
 
Transaction made via a credit card will incur an additional 3.5% card processing fee as required by the credit card processing company.

Question 9

Receipts and Invoices

Accepted Answer

All monetary transactions are recorded in our reservation system. Please request for the official receipt upon checkout. We can either print it out as hard copy or send as email attachment to you.

Question 10

Credit Card Verification & Security Deposit

Accepted Answer

As of this writing, we do not require one-time security deposit during check-in (unless otherwise requested by the manager).

If a security deposit is required, it will be either via credit card verification (recommended) or cash deposit:
 
We may authorize your credit card to verify ownership and physical presence of the credit card to protect the cardholder, and to hold a deposit to cover incidentals and/or, in the unlikely event of damages. A verification of your credit card places the amount in a holding-state and temporarily reduces your credit card limit, but it is certainly NOT a charge. Should there be no need to convert the verified amount to a charge (in the event of incidentals, damages etc), the hold amount will be dropped off upon checkout and the credit card limit will be fully restored.

The following is the list of chargeable incidentals:
a. $10 for each lost key, keycard, towel, remote-control or any small item belonging to Wink Hostel.
b. Full deposit amount for inconvenience cost (i.e. drunk, quarrel, fight, smoking, eating or drinking in room).
c. Full deposit amount for cleaning up cost (i.e.: vomiting, spitting, peeing or pooping in public area or in room).
d. Full deposit amount for damaging the properties of Wink Hostel (i.e. furniture, fixture, painting, decorations, etc). Wink Hostel reserves the rights to claim additional compensation from the guest should the cost of repair/replacement exceed the collected security deposit. A receipt can be provided for the full cost of repair/replacement upon request.

Question 11

Special Requests and Preferences

Accepted Answer

We reserve the rights to assign the guest to a similar pod or room type if the booked pod(s)/room(s) are unavailable. We reserve the rights to grant any special requests (i.e. lower/upper pod, specific pod/room, early check-in/late-check-out, etc.) based on current availability and feasibility. As this is subject to availability and suitability, hence such request can not be guaranteed.

Question 12

Is there any regulation about the Age Limit in your hostel

Accepted Answer

Yes, we do allow children, but please refer to our house rules regarding Age Restrictions.(https://www.wink.sg/rules) Most of our facilities, including bathrooms, toilets, and kitchens, are shared. Most of the private rooms do not have attached toilets. Therefore, we cannot be responsible for the conduct and safety of small children in the hostel. If you are prepared to fully supervise and ensure the safety of your child at all times, we can approve their stay. Please inform us again after booking so that we are aware of the situation.

Only one child under 4 years old is permitted to stay with parents for free in a private room. No additional cots or facilities will be provided. We appreciate your understanding on this matter.

Question 13

Can I walk in without making a prior booking?

Accepted Answer

Yes, you can walk in between 9 am and 9 pm daily. However, room availability and rates will be subject to the current conditions at the time of your arrival.

Question 14

How much do I need to pay when I book on Wink's official website?

Accepted Answer

We will charge to your credit card 60% of the payment upfront, and the balance 40% will be charged before or during check-in.

Question 15

Can I leave my luggage with you?

Accepted Answer

We provide complementary luggage storage for the duration you are staying with us
 
Hence, on your check-in day, you can come to drop your luggage and complete your check-in process first in the morning, and come back later for the room/bed.
Similarly, on your check-out day, you can leave your luggage with us and head out, and come back later to claim your luggage.
 
Do note that:
a. Luggage storage is a complementary service, and we cannot be responsible for any damage or lost during our custody. Hence we advice not to leave anything valuable behind.
 
b. Our operating hours are from 9 am to 9 pm. Hence please do come back a bit early to claim your luggage. Any unclaimed luggage is subjected to S$10/pcs/night if it is to be left overnight.

Question 16

Can I keep my luggage before check-in and after check-out?

Accepted Answer

Yes, you can keep your luggage with us before check-in and after check-out (same day only) as a complementary service. 
 
Thereafter, should you need to extend your luggage storage, it will be chargeable at S$10/bag/night. You may order the luggage storage service at Wink Online Store.(https://www.wink.sg/shop) This rate also apply to non-staying guest whom wish to drop your luggage with us temporary while touring around town.

However we shall not be responsible for any damage or loss caused.

Question 17

How many luggage can I bring?

Accepted Answer

Each paying guest is entitled to a maximum of 3 pieces of luggage for check-in. The total luggage size for each guest should not exceed 50cm x 50 cm x 100cm (height x width x depth). We may impose a charge of S$10/bag/night for any excess or oversized luggage.

Question 18

What is the pod's locker dimension?

Accepted Answer

The luggage storage compartment size varies. The followings are not the exact measurement. These should be taken as an estimation only:
 
Wink @ Mosque Street:(https://www.wink.sg/post/digital-locker-mos) 50cm x 50 cm x 100cm (height x width x depth);
Wink @ McCallum Street:(https://www.wink.sg/post/digital-locker-mcs) 30cm x 50 cm x 75cm (height x width x depth)
Wink @ Upper Cross Street (https://www.wink.sg/post/digital-locker-at-wink-upper-cross-street): 35cm x 50 cm x 75cm (height x width x depth)

Question 19

What amenities do you provide?

Accepted Answer

These are the amenities and supplies we offer to our guests:

✅ Bath Towel: One bath towel per guest is provided for your convenience.
✅ Toilet Roll: Ample supply of toilet rolls is available in each room.
✅ Bidet Spray: Our rooms are equipped with a bidet spray for added convenience.
✅ Hair Dryer: A hair dryer is available for your use during your stay. If it is not in the bathroom, please check with the reception staff.
✅ Body Shampoo: Complimentary body shampoo is provided.
✅ Steam Iron: A steam iron is available at the reception. Please approach the staff for use or assistance.

Please note that the following items are not provided:

❌ Slippers: Kindly bring your own slippers for added comfort.
❌ Toothbrush & Toothpaste: Please bring your personal dental hygiene items.
❌ Specialized Hair Shampoo: While body shampoo is provided, we do not offer specialized hair shampoo. Feel free to bring your preferred hair care products.

For more information, visit wink.sg/post/amenities.(wink.sg/post/amenities)

Question 20

What type of socket and voltage do you use?

Accepted Answer

Our power socket is the British BS1363 three-pronged square pin type socket a.k.a Plug type G. Plugs from the US, Western and Eastern Europe normally will not fit. The standard voltage in Singapore is 220V/240V, 50 Hz. If you have equipment that runs on a higher voltage, you should not connect it to the power socket.
 
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Nonetheless, you can buy from us at the reception the universal power plug (that work for most electronic devices).
 
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Question 21

Is it allowed to bring food or drinks into my room?

Accepted Answer

For hygiene reasons, food and drinks are strictly prohibited in the rooms, including private rooms. We reserve the right to impose penalties or evict guests (without refund) who do not comply with this rule.

Question 22

Can I bring along and charge my electric scooter or e-bike?

Accepted Answer

Except travelling luggage, other bulky items such electric scooters or e-bike are strictly not allowed due to space contraints and safety concerns (i.e voltage irrregularities that could cause possible fire hazards).

Question 23

What kind of facilities are available in the kitchen?

Accepted Answer

We have a communal fridge, microwave, hot+cold+warm water dispenser, cutleries, cups, etc.  As this is a communal living space, please be considerate after using the facilities. For example, please clean up and return the item to its original place; please label your food item with your name, room number, and expiry date.

Question 24

Can I smoke in the hostel?

Accepted Answer

We are a strictly non-smoking accommodation. Smoking is strictly prohibited throughout the hostel premise, including the balcony and windows area. 
 
We reserve the right to compound or evict the guest from the hostel (and no refund to be returned) should the guest refuse to abide by this strict ruling.
 
For smokers, you can smoke at the street level (outside of the hostel premise at street level).

Question 25

Can I book for someone else, or someone book the room for my stay?

Accepted Answer

Yes you can, we will need both the booker and stayer to sign this form, available at https://wink.sg/forms/third-party-booking (https://wink.sg/forms/third-party-booking)

You can either e-sign, or scan the signed copy and email it back to us at stay@wink.sg before your arrival.

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