1. Direct Booking

a. Direct booking refers to bookings made DIRECTLY on winkhostel.com or wink.sg.

b. A confirmation email will be sent to confirm your booking. 

c. All cancellation or date change requests must reach us via email with our acknowledgment.

d. For group booking, please refer to the T&C listed in the quotation/invoice.

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Standard or Base Rate:

> If you cancel more than 5 days before check-in day, you are entitled to a full refund (minus a 5% processing fee based on the full room rate).

> If you cancel less than 5 days before check-in day, you are entitled to a Free Credit. However, if you cancel less than 1 full day before check-in day, you will be charged in full.

    

Non-Refundable Rate:

> If you cancel more than 5 days before check-in day, you are entitled to a Free Credit.

> If you cancel less than 5 days before check-in day, you will be charged in full.

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Free Credit:

> Must be redeemed in full within 6 months from the date of the first activation. 

> The request for a new arrival date is subject to availability. Any upward price difference based on the current best available rate requires a top-up; any downward price difference will not be refunded.

> Once the new arrival date is confirmed, no further amendment is permitted after that.
 

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2. Indirect Booking

a. Indirect booking refers to bookings made through third-party agents (i.e.: Agoda, Airbnb, Booking.com, CTrip, Expedia, Traveloka, etc). You will be charged per the respective booking policy.
b. Date change and free cancellation are not permitted. Please consult your agents for any specific handling.

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Last updated: 23 June 2023, 12:00 pm SGT. The previous policy is available here.